Frequently Asked Questions

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I would like to work with you. How do I get started?

Wonderful! (-:

Follow the 3 steps below to Get Started –

Step 1 – View the Are We a Good Fit? page to find out if we make for an ideal work match

Step 2 – View Our Creative Process – 10 Steps to an Awesome Web site to get an overview of our work + design & development process

Step 3 – Request a Quote or a Request a FREE Consultation

We look forward to hearing from you and creating a win-win collaboration!

How long will it take to design & develop my web site?

Depending on the size, scope, and complexity of your project, be prepared to allocate between 2-8 weeks (at the minimum) of dedicated time and attention for your project.  Larger, more complex projects will take more time than smaller, less complex projects.

We do our best to accurately estimate how long a project will take to complete, not too short where we both feel pressed and stressed for time, and not too long where we lose focus and momentum.

The more focused and organized you are, and the faster you can forward us your site’s content, the faster we can get your web site up and running and completed in a timely manner.

Will my website work on mobile devices?

Yes, we specialize in mobile optimized, mobile friendly, mobile responsive web sites that works and looks great on all devices, including mobile cell phones/smartphones, tablets, laptops, and desktops.

What is responsive web design?

Responsive & mobile friendly web sites automatically adjusts to any screen size, improving user experience. Happier customers make for a happier business and higher profits for your business.

We specialize in effective, custom, mobile optimized, mobile friendly, mobile responsive web sites that works and looks great on all devices, including mobile cell phones/smartphones, tablets, laptops, and desktops.

Watch this video f0r a visual of what responsive web design is and why it’s important that you invest in one –

What is the cost for investing in a web site?

The cost will vary depending on the size, scope, and complexity of your web site.

All projects are unique and usually require a CUSTOM QUOTE, however, to give you an idea, our starting minimum fee is typically around $1,997 USD or $60,000 NT, for an up to 5 pages web site.

Since the footwork for small, mid, and large projects is about the same, the per web page fee is higher on smaller projects than on bigger projects.

A web site is analogous to designing and building a house, with a web page analogous to a room in a house. The bigger the house, the greater the square footage, and therefore the higher the cost.

We will work with your budget, however, keep in mind that the bigger your budget, the more we can do for you, and the smaller your budget, the less we can do for you.

If you’re looking for the cheapest web designer you can find, we will not be a good fit.

We feel our fees are reasonable, fair, and competitively priced, given the high quality & effectiveness of our work, and we put in substantial time with every client & project.

Fast and cheap is not always a good idea and can be one of the most expensive things you ever buy, costing you a lot more in the long run.

Not all web sites are created equal and not all web designers are created equal, so choose wisely.

A web site is analogous to designing and building a house, with a web page analogous to a room in a house. The bigger the house, the higher the cost.

We will work with your budget, however, keep in mind that the bigger your budget, the more we can do for you, and the smaller your budget, the less we can do for you.

We dedicate, allocate, and invest substantial time with every project and client and are more concerned with producing quality work vs. quantity of work.

We pre-qualify our clients by finding out if we make for a good fit before working together.

What is your hourly rate?





What is a Content Management System ("CMS")? And do you offer CMS?

We offer web site maintenance packages, however, if you would like to have more autonomy, a content management system (CMS) makes it easier and possible for you to maintain your web site yourself, whether you do the work  yourself or have a staff take care of it for you.

WordPress is a CMS that is relatively easy to learn how to use and there is an abundance of information and how to videos online.

How many years of experience do you have designing & developing web sites?

Hanalei and her team has over 13+ years of experience designing & developing web sites professionally, and for all kinds of businesses.

Whatever your business is, we can design & develop for you a web site that you will love and be proud of, an elegant and effective web site that works, so you can work smarter, not harder, and make more money.

Do I have to provide my web site's content, including text & pictures?

Yes, clients are responsible for providing all their web site content, including pictures, videos, audios, logo, book covers, and text, etc.

The faster you can get your web site content to us, the faster we can get your web site up and running.

Do I have to live in the same city, state, or country as you to have my web site designed & developed?

No. The beauty of the internet is that we can work together no matter where we live. We can communicate via email, text, Whatsapp, Line and/or the phone.

A successful web site is a collaborative effort. It’s best that we make for a good fit before deciding to work together.

What is your Design Philosophy?

Hanalei’s design style, sensibility, and philosophy is “Less is More” and KISS – “Keep it Simple Sweetheart.”

When a web site has too many options, too much clutter, too much going on, it tends to confuse and overwhelm visitors, which means they will leave your site faster than a New York minute.

It’s best to have less on a site, with clear messaging, and a simple, elegant, minimal, easy to follow, well organized, streamlined, user-friendly design and presentation, especially with the frequent use of mobile phones in viewing web sites.

What is your Creative Process?

There are 10 Steps to an Awesome web site.

Please view Our Creative Process here –

Do you accept credit card payments?

Yes, we accept credit card payments via PayPal.

What is your payment structure?

We offer two payment options –

  1. 80% down-payment / 20% upon completion – with a specific start & completion timeline, typically between 4-8 weeks
  2. 100% upfront – if you feel you need more time and don’t want to be locked into a 4-8 weeks timeline, and would like up to 3 months to complete your project

We will consider offering a monthly payment plan for serious clients who are ready, focused, and have a burning desire to succeed, who has a budget that would benefit from an extended monthly payment plan.

Payment plans are available upon request and on an application basis only.

Why should I invest in a web site? Do I really need one for my business?

Below are 10+ great reasons to invest in a web site –

  • build a brand
  • promote your products & services
  • showcase your products & services
  • sell more of your products & services
  • get your products & services noticed
  • connect with your existing & prospective clients & customers
  • gain more business, clients & customers
  • professional web presence for your business
  • central hub & platform for your business
  • get started on the right foot with a mobile optimized, mobile friendly, mobile responsive web site
  • make a positive 1st impression with a professionally designed web site
  • gain instant trust & credibility
  • gain more visibility online
  • have a personal web designer to design and develop your web site, so you can focus on what you do best, which is running your own business

Also, read the “15 Compelling Reasons Why You Should Invest in a Web Site” and then come back and tell us if you can think of a good reason why you shouldn’t. (-:

Unless you want to be left behind and beaten by your competition, investing in a website these days is no longer a luxury or an option, but a necessity and a must-have, just like having a business card, business phone, email and even more so with mobile devices, such as smartphones & tablets to access the internet.

Get yourself up to date! Invest in a modern, effective, responsive web site that works, so you can grow your business and succeed online. Get started today.

I already have a domain name registered. Can I use it for my web site?

Yes. We will have to change the name server of your domain name to the hosting service of your choice or you can use the one we recommend, which is SiteGround.

Do you provide hosting services and domain name registration?

We recommend SiteGround for hosting & GoDaddy for domain name registration.

Choosing the right hosting service can make a big difference in leveraging your time, efforts and bottom line; so, choose wisely. Same goes with the web designer you work with …

Do I need my own domain name and web hosting?

Yes, but don’t worry, we can help you register your domain name and recommend a hosting service.

Will I be able to view my web site as it's being built?

Absolutely! You will be able to view the progress of the web site as it’s being built from beginning until end, so you can give us feedback and approval every step of the way.

As we work on the design and development of your web site, all pages will be uploaded for your easy viewing and feedback.

What happens when I need to make updates on my web site. Will you do that for me or can I do it myself?

It’s always a good idea to update your web site frequently or periodically to keep visitors coming back for more and to keep it fresh and up to date.

You can either maintain your web site yourself or you can hire Taipei Creative for the maintenance of your web site, saving you lots of time to do what you do best, which is running your business.

You can choose a monthly maintenance package or request a customized package to suit your web site updates, goals, and maintenance needs.

Contact Taipei Creative for details and a custom solution and custom quote.


Do you work on existing web sites designed by somebody else?

No. We’ve found it can be more time consuming editing and fixing somebody else’s work. We prefer starting from scratch or working on sites we’ve designed & developed from start to finish.

Do you have a referral program?

Yes.  For every referral you send our way, who hires us, you will get a gift certificate to use towards your own web site, which you can use towards maintaining your site by adding more pages, editing your pages, or towards a new web site project.

The amount of the gift certificate that you will receive will be calculated based on your referral’s total project fee and/or determined on a case by case basis.

Do you proofread and edit text?

We are professional web designers, not proofreaders or editors, however, we will do some minor proofreading and text edits, and make suggestions if/when necessary, however, clients are expected to proofread and edit all text prior to forwarding it to us.

We expect to receive the final or near final versions of all text and content before building the web pages or adding in the content, because numerous changes involves re-building and editing of the pages (several times over), which takes more time, and therefore excessive edit requests will require an additional work order.

Every client is given up to 2 minor edit requests, and if more or excessive editing is required, then you will be billed accordingly.

Is SEO included in your web design packages?

No, because it takes more time to SEO a web page or an entire web site, an additional fee will be incurred if you would like your web site to be SEO’ed. Please contact us for a custom SEO quote.

Do you write the content for my site?

Clients are responsible to provide all web site content, including text, photos, videos, etc. However, if you would like help with writing some articles, there are article writing services we can suggest and/or you can find content writers yourself online by doing a Google search.

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